Release: (a) releases Felix’s Swim School (“Felix’s”) from all claims and liabilities whatsoever arising from participation in or attendance at Felix’s current or future programs by the undersigned, the undersigned’s child(ren) or any associated spectator(s);
Refunds/Credits: (b) A refund will be given (less $125 administration fee per student per session) provided:
Notice of cancellation is received two weeks prior to the starting day of the session, provided we are able to fill your spot. No other refunds will be made, as your spot in the class has been reserved throughout the session(s).
A credit (less the $125 administration fee) will be given if notice of cancellation is received during the session for medical reasons and
is supported by a medical statement. The amount of the monetary credit, as applicable, for each student will be equal to the paid
tuition fee less a pro-rated portion of the lessons taken, used or elapsed prior to receipt of written notice of withdrawal, as applicable,
including any lessons scheduled to occur less than 24 hours from receipt of notice of withdrawal and a per student administration fee of
$125.
All requests for monetary refunds or credits must be sent in writing via email to your location:
$15 Registration fee per student, per session is non-refundable.
$30 Administration fee will be applied to any time slot change once it has been reserved.
Scheduling/Make-up Policy: (c) acknowledges that the undersigned or the undersigned’s child(ren) participating in a “Felix’s”
program will only be entitled to a maximum of 2 make-up lessons per session if the office has been contacted by telephone (personal
message) AT LEAST 24 HOURS before the class to be missed. If prior notice of the absence (including the name, home telephone number
and class time of the student) is not received, no make-up will be available. You are responsibleu> for being in contact with “Felix’s” after you
have given the required telephone absence notification to arrange a make-up class (based on availability). “Felix’s” makes no guarantees
that the student will have his/her regular instructor for the make-up lesson. No monetary refunds will be available for missed classes
(whether or not “Felix’s” has received prior notice). Make-up lessons may be used only during the current session. There will be no
make-up lessons for the last class in each session. There will be no make-up for make-ups. There are no make-ups for Adult classes.
Pool Closures: In case of unforeseen circumstances the pool may be closed. A make-up class will be provided. There are no
refunds/credits.
Requests for Instructors: Parents are welcome to make a request. However, there are no guarantees.
NSF Cheques: (d) Any cheque returned due to non-sufficient funds must be replaced immediately with a new cheque covering the full
amount owing, together with an administration charge of $30.
Information and Registration: (e) The information in the registration form is true and correct; and the undersigned acknowledges
that he/she has read and understood all policies and information contained in this Authorization, Release and Acknowledgement form
and the registration form.